Delivery Information

We offer free, next working day delivery via UPS or FEDEX on all orders. Orders placed before 2 pm will be shipped the same working day, while orders placed on Saturday or Sunday will be shipped the following Monday.

Available shipping options are:

Economy $50.00 and up 5 to 8 business days Free
Economy 0lb–5lb 5 to 8 business days Free
Economy 5lb–70lb 5 to 8 business days Free
Standard 0lb–1lb 3 to 4 business days $9.90
Standard 1lb–5lb 3 to 4 business days $9.90


When will I get my product?

We ship on the day you order if it's before 2 pm. Delivery to mainland US addresses takes 5 - 7 days. Due to COVID-19, however, delivery times may in some cases be a little longer because of the volumes UPS and FEDEX are processing. We appreciate your patience.

Please note all items are GEO tracked, so you must enter your correct address and provide a safe delivery location. All disputes on items delivered by the carrier must be handled with the carrier. When you order, you agree to release from any liability regarding delivery.

Terms of Sale:

Prices are subject to change at any time, but price changes will not affect orders with a shipping confirmation number.

Dr. Pen does not accept responsibility for delays in delivery due to unforeseen circumstances.

Dr. Pen reserves the right to cancel any order. We will notify you by email or phone and refund the purchase price using the original payment method.

All orders are subject to availability of stock.

Damaged Items

If your order arrives damaged, contact Dr. Pen within 24 hours. We will require photographic evidence of the damage so we can file a claim with the shipper. Please keep all packaging in the event the courier requires this for the damage claim. These steps must be followed to ensure the courier accepts liability and to avoid disputes.