Privacy Policy

Dr. pen respects the privacy of our customers and all visitors to our Website. We take this very seriously and have policies and procedures in place to ensure that none of your privacy rights, as stated herein, are violated. By visiting Dr. pen, you agree to Dr. pen privacy policy and the measures we have taken to safeguard and protect your privacy.

What if I communicate with Dr. pen electronically?

When you send an email to Dr. pen, you agree to receive electronic communications from us in response, but that does not mean we will put you on a direct mailing list. Dr. pen may email you or communicate with you by updating or posting notices on our Website. All agreements, notices, disclosures, and other communications that Dr. pen provides to you electronically satisfy any legal requirements that communications must be in writing. All communications with Dr. pen become the property of Dr. pen.

What information does Dr. pen collect?

Dr. pen collects and stores your personal information when you (i) create an account, (ii) sign up for notifications about special deals like discounts and exclusive offers, or (iii) enter a contest or promotion on our Website. An account is created when you make a purchase on Dr. pen, create a wish list on Dr. pen, register for an account on Dr. pen, or enter certain Dr. pen sweepstakes. To open your account, we require your first and last names, your email address, a password, and similar information. If you are making a purchase, we will ask for your billing address, shipping address, and credit card information.

Our system may gather information about your visit to our Website as well as the IP address you use to connect to our Website. This data is used internally only for two reasons: 1) to personalize your experience and the marketing materials you receive from Dr. pen or its partners and 2) prevent fraud on your account. We do not share an individual's data with any outside company (though we may share aggregated data without personal identifiers). Still, we may share data with consultants or service providers for Dr. pen, who assist us in serving you better. We do not track your Internet use. We use Google Analytics Demographics and Interest Reporting, but in the Ads setting, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

What does Dr. pen do with this personal information?

We use it to process your orders and personalize your shopping experience for internal purposes, and to comply with any legal requirements. We store your personal information on our secure server to make checking out more efficient and to enable you to check your order status online.

We also use this statistical information to see what's selling best to improve our product line and offer you additional products you might be interested in. You can always opt-out of the latter (for instructions, see below).

How does Dr. pen safeguard my personal information?

Your personal information is held in secure networks accessible only to a limited number of employees with special access rights. All your sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and securely stored in the Dr. pen database.

How does Dr. pen use my email address?

We use it to create and identify your account, to correspond with you about your orders, or to notify you about the results of any contests you might have entered. We may also use it to inform you about changes to our Website and new Dr. pen services and special offers and promotions. If you would rather not receive that sort of information, simply click the "Unsubscribe" link at the bottom of any email and follow the simple instructions to take your email address off the list. We offer a convenient unsubscribe option on our Website as well (click here to unsubscribe).

Does Dr. pen use "cookies"?

Yes. Cookies hold the information we can use to personalize your experience and to gather statistical data on our Website, like which pages are visited, the IP domain names and countries that our visitors are from, and addresses of websites visited immediately before and after a visit to Dr. pen® USA.com. All this information is anonymous and aggregated: None of this information is associated with you as an individual. In other words, cookies do not retain your individual email address or any private information about you.

Dr. pen may use third-party advertising companies and companies to track and analyze information and data collected from visitors to our Website. These companies may use cookies and action tags (also known as single-pixel gifs or web beacons), but any information they collect via cookies and action tags is completely anonymous. Dr. pen reserves the right to provide that information and data to these third parties.

What about the information on children under the age of 13?

We do not knowingly collect any personal information on children under 13 without prior, verifiable parental consent. Suppose we find that a child under the age of 13 has submitted personal information (as defined below) without parental consent. In that case, we take all reasonable measures to delete it as soon as possible and do not use it for any purpose except as necessary to protect the child or others' safety as required or allowed by law. If you believe a child under 13 has provided us with personal information, please contact us.

Does Dr. pen abide by Google's Privacy Policy?

We use the Google Maps API, which requires abiding by the Google Privacy Policy.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time as to how we process your information change. The "Last Updated" date at the top of this page will reflect any modifications posted. They will be effective immediately upon posting. If we make significant changes that affect your information, we will notify you on our Website, via our App, or by email. Please review this page periodically for the latest information on our privacy practices.

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use it to serve you better as described above. For example, we use Shopify for our online store: You can read how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We may also share your personal information to comply with applicable laws and regulations; in response to a subpoena, search warrant, or other lawful requests for information; or protect our rights.