Refund policy

ORDERS & RETURNS / 1-YEAR WARRANTY / LIFETIME UPGRADES

Our Commitment to Quality

We proudly offer a one-year warranty on all our products, including components and accessories. In addition, you have access to lifetime upgrades, featuring exclusive promotional discounts on new or alternative pen kits, extending value well beyond your original purchase.

Return Policy Overview

Your satisfaction matters to us. If you’re not completely satisfied with your purchase, you can return it within 60 days, provided it is unused, unopened, and in resalable condition, to receive a refund. This policy applies only to purchases made directly at www.drpen.net. For purchases from other vendors, please contact them directly for assistance.

Return Process

To initiate a return, please email our Customer Care Team at ar@modixdrpen.com within 60 days of your purchase.

Warranty Details

In addition to the 60-day money-back guarantee, each product comes with a one-year warranty from the date of purchase.

Coverage Under Limited Warranty

Our limited warranty covers defects in materials and workmanship under regular use during the warranty period. We will replace defective products at no additional charge.

Change of Mind

If you decide to return an item simply because you've changed your mind, you may do so within 60 days, as long as it is unused, unopened, and in resalable condition.

To request a return or replacement, please provide a photo or video clearly showing the item’s condition or detailing the issue encountered.

Health & Safety Compliance

For health and safety, returned items must be in the original condition as received, including original packaging and all accessories, unused and sealed.

Contact Us

For any further questions regarding returns or warranty, please reach out to us at ar@modixdrpen.com. We’re here to help!